Business Analyst
240 E Central Pkwy, Altamonte Springs, FL 32701 US
Job Description
We are currently seeking a talented and experienced Business Analyst with a strong background in claims operations to join our team. This role will play a critical part in analyzing business processes, identifying improvement opportunities, and driving efficient and effective claims management solutions.
Responsibilities:
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Claims Process Analysis:
- Conduct in-depth analysis of existing claims processes, workflows, and systems to identify areas for improvement and optimization.
- Collaborate with stakeholders, including claims managers, operations teams, and IT professionals, to gather requirements and understand business needs.
- Document and communicate findings, process maps, and business requirements to stakeholders, ensuring clarity and alignment.
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Business Requirements Gathering and Documentation:
- Elicit and document business requirements for claims operations, including system enhancements, process improvements, and data analytics.
- Translate business requirements into functional specifications and user stories, ensuring a clear understanding of the desired outcomes.
- Collaborate with cross-functional teams, including IT developers and QA analysts, to ensure accurate and timely implementation of business requirements.
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Claims Data Analysis and Reporting:
- Analyze claims data to identify trends, patterns, and opportunities for process improvements and cost savings.
- Develop and maintain claims-related reports and dashboards to provide actionable insights to management and stakeholders.
- Collaborate with data analysts and reporting teams to enhance data visualization and reporting capabilities for claims operations.
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Process Improvement and Optimization:
- Identify process inefficiencies, bottlenecks, and areas of risk within claims operations and recommend process improvements and solutions.
- Conduct root cause analysis for claims-related issues, collaborating with stakeholders to implement corrective actions and prevent future occurrences.
- Support process improvement initiatives, including automation, digitization, and standardization efforts, to enhance claims efficiency and customer satisfaction.
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Stakeholder Collaboration:
- Collaborate with internal stakeholders, including claims managers, underwriters, customer service teams, and IT professionals, to ensure successful implementation of business solutions.
- Facilitate effective communication and collaboration between business and IT teams to align goals, expectations, and deliverables.
- Provide regular updates to stakeholders on project progress, risks, and mitigation strategies.
Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Proven experience as a Business Analyst in the insurance industry, with a focus on claims operations.
- Strong knowledge and understanding of claims processes, systems, and best practices.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights.
- Proficiency in data analysis tools and techniques, such as Excel, SQL, or data visualization tools.
- Strong documentation and requirements gathering skills, with the ability to translate business needs into technical specifications.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Strong attention to detail and organizational skills, with the ability to manage multiple priorities and meet deadlines.
- $35-$45/hr
Job Requirements
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