Business Process Analyst
410 South Wilmington Street Charlotte, NC 28202
This position is responsible for the design and development of business process maps and documentation of related business requirements to support the process for assigned projects.
Responsible for planning, scheduling, facilitating and leading process development workshops to generate process deliverables and to ensure documented processes are effectively socialized and transitioned from the project to the business.
Design and develop business process maps and business requirements for assigned projects in accordance with guidelines established by Business Process Management (BPM) methodology and governance.
Responsible for effective socialization and transition support of process deliverables from the project to the business. Ensure quality of work output for process documentation meets the required guidelines and standards for accuracy and consistency across all business processes.
Plan, schedule, and facilitate process development workshops and lead socialization meetings to review the process documentation with Process Owners, Front-line Managers, Change Management, and appropriate process Stakeholders.
Facilitate the completion of process development deliverables and participate in quality assurance & control reviews of final process development deliverables. Deliverables include process specification documents, process maps, RACI matrices, related business requirements to support the process. In addition, supporting documentation includes process procedure narrative, organizational impacts of process issues, risks and assumptions for each business process and documentation of open and made decisions generated during process development workshops.
Ensures proper documentation of risks, assumptions, action items, issues and decisions related to the process/s and responsible for the escalation of key issues and or actions where applicable.
Relationship management skills
Workshop facilitation skills
Knowledge of Business Process Management fundamentals
Proficient skills in Word, Excel, Outlook, PowerPoint, Process Mapping tools, and SharePoint