Command Center Analyst / Incident Manager

Bethesda, Maryland

Post Date: 10/24/2017 Job ID: 25907 Industry: Information Technology

Kavaliro is looking for a " Major Incident Manager" / " Command Center Analyst"  to work with our direct client in Bethesda, MD.  The right candidate will have at least 5-10 years of experience and expert level writing and communication skills, ITIL knowledge and incident management tool skills (ServiceNow, EverBridge, etc.).

 

QUALIFICATIONS & RESPONSIBILITIES

-  Setting up new command center to support end to end testing

- Excellent interpersonal, presentation, facilitation and verbal/written skills

- Solid experience working in a command or operations center for large enterprise applications

-  Needs to be able to take technical jargon and turn into cognitive business information

- Financial sector experience preferred, or other large mission critical operations such as Defense or Government.

- 5 – 10 years’ experience with working in a day to day command or operations center for technology and business based platforms.

- ITIL Foundations, Intermediate certifications preferred.

- Supervisory experience with L1, L2 or L3 support teams is a plus

- Experience working in a cloud (AWS preferred) environment is a plus

- Major incident managers,  Facilitate tech bridges,  Engage resources

- Document tickets in servicenow

- Create communications  to executives, technical people, business people

- Create After Action Reports

- Kickoff problem management processes

- Well rounded background in IT

- Background in administration, desktop supervisor, or other technical position.  Ideal candidate is someone looking to get out of hands on technical work and transition  to a more managerial type position

- Don’ t have to have supervisor experience, but have potential to be leaders and  not afraid to jump in and ask questions.  Can' t be shy!

- Lots of engagement and in the middle of everything.

- Experience working in a cloud (AWS preferred) environment is a strong plus

 
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