Continuous Improvement Coordinator

Orlando, FL

Post Date: 09/22/2017 Job ID: 25314 Industry: Other Area(s)

Job Purpose:

Responsible for leading, facilitating, and/or enabling process efficiencies and controllership to support organizational oversight and management of key activities. Experience in project management, statistical process controls, cost reduction techniques, lean, and/or Six Sigma methodologies.


Primary Functions:
  • Provides leadership and technical expertise for planning, managing and implementation of business unit continuous improvement initiatives.
  • Manages multiple initiatives which may have many internal and external dependencies, are complex in scope, have multiple integration points, and are worked within multiple teams of resources.
  • Assigns tasks, responsibilities, and deadlines to initiative team members.
  • May be accountable for the financial management of assigned initiatives, including integration opportunities and cost reductions.
  • Completes reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights.
  • Accountable for project delivery including meeting time, quality, and customer standards
  • Provides consultative support to leadership within context of overall strategic objective to initiate actions to improve the customer experience and gain process efficiencies.
  • Serves as an integral part of a team that will develop and lead the deployment of continuous improvement infrastructure throughout the business unit.
  • Provides insight and guidance from a business perspective on the direction and continued utilization of CI methodologies.
  • Drives changes in the organizational measurement systems to effectively monitor key strategic focuses, shifting the organization to end-to-end process management beyond current functional focus.
  • Works with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance.
  • Develops and maintains relationships throughout business unit to enable business objectives and issue resolution and program consistency.
  • Provides CI consulting/coaching/training to employees across the assigned business area, and to department interns, as needed.
  • Mentors the organizational stakeholders and project teams in the use and support of continuous improvement methodologies as applicable.
  • Provides coaching, consulting, and guidance to leaders, managers, and associates across the assigned business area regarding the use of CI tools for process/system enhancements
  • Utilizes change management tools and methodologies in project leadership. 



Technical Requirements:
  • Working knowledge of all, but not limited to, the following:
    • Process improvement methodologies and supporting tools;
    • Process flow maps, charts and other tools to identify root cause and monitor current metrics and process improvements;
    • Change management methodologies and practices;
  • Familiarity with all, but not limited to, the following:
    • Operating systems for which process improvement initiatives are identified; o Software Application (i.e. EnterpriseOne, Insight);
    • Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
  • Strong communication skills, both verbal and written;
  • Perform data manipulation and analysis (graphical and statistical) as required in support of performance metric reporting.
  • Demonstrates use of data to define root cause. Plans project timelines and milestones, tracks progress, monitors and communicates project status, and determines project costs, benefits, and controls. Identifies and resolves project barriers and/or risks. Builds and implements a sustainable control plan.
  • Uses end-to-end mapping and analysis to identify opportunities for improvement that positively impact up-stream and down-stream business partners.
  • Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) as well as Sharepoint.


Education/ Certification/ Years of Experience Requirements:
  • Bachelor’ s degree in Business Administration or related field of study from an accredited college or university
  • Minimum of three (3) years of experience of leading continuous improvement initiatives including coordination with team facilitators and champions (management) to ensure project recommendations are implemented. Process Continuous improvement experience with one of the industry standard models
  • Process improvement certification/degree (i.e. LEAN, Six Sigma Black Belt, Green Belt, and/or Industrial Engineer)
  • Change management certification preferred or required within 6 months of hire.
  • Project Management Certification preferred Working Conditions: This job is absent of disagreeable working conditions. This job is performed in an office work environment. Physical Requirements: This job consists of sitting, standing, walking, and may lift up to forty (40) pounds. This job consists of bending/stooping, pushing, pulling, and/or digging, reaching over head, repetitive motions, and climbing (i.e. ladders, stairs, hills, etc.). This job requires speaking and hearing, reading, writing, typing, and detailed inspection. 


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