Customer Relations Specialist
Woodcliff Lake, New Jersey
Post Date: 06/15/2017 Job ID: 23721 Industry: Administration
Responsible for resolving executive, escalated and legal customer issues in a professional and timely manner.
Basic job duties may include but are not limited to:
Respond to customer correspondence, phone calls, internet, etc., in accordance with the department' s policies and procedures.
Ensure the highest level of customer satisfaction through direct contact with owners, Market Teams and dealers.
Review inquiries and complaints (via telephone, email, Internet, written correspondence or escalated matters from the Call Center) about products, dealers, parts, service, sales, etc.
Research background of inquiry/complaint with appropriate or personnel and investigate service history through repair orders, Warranty Systems and other resources.
Work closely with Market Teams to encourage satisfactory resolution of customer complaints.