Customer Success Technician

Clearwater, Florida

Post Date: 08/15/2017 Job ID: 24654 Industry: Other Area(s)

Duties and Responsibilities:

 
  • Provide remote technical support and resolve problems to the end user’ s satisfaction
  • Monitor dashboard for tickets assigned to the queue and process as assigned
  • Determine source of errors by reviewing procedures and actions taken by user(s)
  • Execute installations and setups; resolve error messages
  • Walk users through performing diagnostic procedures
  • Communicate and document technological solutions
  • Perform Microsoft Windows Updates
  • Answer incoming phone calls and requests from clients and staff as needed
  • Exemplify teamwork in a highly visible and fast paced environment with minimal supervision

 

Required Experience:

 
  • Excellent customer service skills and phone etiquette
  • Minimum of 2 years  of experience in IT Help Desk, IT Support or similar type positions
  • Experience with Microsoft Active Directory, Microsoft Server Operating System, Desktop PC applications and Windows Network Applications
  • Basic knowledge of IP addressing, DNS and DHCP
  • Working knowledge of TCP/IP and standard networking protocols

 

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