IT Support Specialist/LDAP

Reston, Virginia

Post Date: 05/04/2017 Job ID: 21246 Industry: Other Area(s)

We are looking for a IT Support Specialist for our direct client at Reston, VA. The details of the requirement are given hereunder. Interested candidate may send their resume in word format.

Job Description
  • IT Support Specialist provides support for low to high complexity access control to system applications/platforms.
  • Possess the ability to execute " heads-down" provisioning activities throughout the business day with focus on accuracy, compliance and speed.
  • Be flexible and responsive to off-hour demand to meet critical business needs weekdays, weekends and holidays
  • Have an understanding of and, appreciation for, access-related cybersecurity risks
  • Be able to follow established protocols with documentation for provisioning, in order to remain compliant with regulatory guidelines
  • Adept at provisioning Microsoft Active Directory, LDAP, Microsoft Exchange, on a multi-domain network.
  • Experience using SailPoint' s Identity IQ
  • Experience with ticketing systems such as Remedy, ServiceNow and XMatters
  • Possess excellent troubleshooting skills and be able to perform root cause analysis
  • Enjoy working directly with customers and have excellent customer service skills
  • Be detailed oriented, good at time management, and able to effectively multi-task *NOTES* Help Desk experience would help.
  • RSA/VPN experience is a plus. ServicesNow experience is a plus.
  • Experience with Microsoft Exchange and
  • Knowledge of   Remedy ticket system is a must. This position is heavily data entry.
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