IT Support Technician
Building 1288 360 Elliot Street Newport, Rhode Island 02841
IT Support Technician – Secret Clearance
The IT Support Technician will be responsible for the design and development of file storage on Microsoft Office 365 SharePoint, inventory control and general customer assistance in conjunction with Intranet and a commercial wireless network.
Required: Must possess a SECRET CLEARANCE or HIGHER - REQUIRED In-depth knowledge and documented experience working with desktop and laptop computers, PC and Mac, to include inventorying, troubleshooting, diagnosing and resolving computer hardware and software problems for a wide array of customers. Ability to quickly and accurately perform data input to submit trouble tickets and other requests. Familiarity with DoD and DoN security requirements as they relate to IT and the Clinger-Cohen Act. Ability to inventory IT assets and asset management. Familiarity with computer cloning and software patching. Strong organizational skills. Excellent customer service skills. Ability to adhere to IT installation timelines and deadlines. Ability to map printers in a wireless environment. Excellent oral and written communications skills. Expertise in all MS Office applications, including Office 365 SharePoint and OneDrive. lAbility to pack, ship, receive and track computer equipment. Familiarity with Avaya PBX Phone System. Familiarity with AMX All-In-One Presentation Systems. COMPTIA A+ Certification or similar is desired.