Lead Network Operations Engineer

Phoenix, Arizona

Post Date: 08/22/2017 Job ID: 24766 Industry: Other Area(s)

SUMMARY DESCRIPTION: 

The Lead Network Operations Engineer will be responsible for directing a team of Network Engineers in direct support of one or more business units. The team is responsible for problem analysis and resolution, network related change request and project implementation. The Lead Network Operations Engineer is the lead for the engineers on his/her team and is responsible for resource balancing between project requirements, on-call activities and other support duties.  The team lead will be expected to manage relationships with other IT Managers and Project Managers to drive issue resolution and business initiatives as they relate to network services. Other managed relationships include network service vendors, circuit vendors, business units, Incident/Service Management teams and the senior management team.  Travel can range up to 10%.  


ESSENTIAL JOB FUNCTIONS:
  • Provides leadership, training, mentoring, coaching, and direction to our network operations team.
  • From a leadership perspective: Implements, updates, maintains, manages, monitors, and supports the Company’ s data network infrastructure throughout the global shared services environment, both operationally and in support of key initiatives and projects.
  • Manage relationship with outsourced Network Operations Center (NOC) staff that provides Level 1 network support.
  • Work with the assigned business customers and senior network engineers to implement network infrastructure solutions and strategies to satisfy customer requirements, all while ensuring adherence to formal processes, standards, and policies.
  • Ensure adequately trained and equipped network engineers are scheduled and available to respond to incidents 24 by 7.
  • Be accessible as an escalation point for operational support issues 24x7 to support the overall data network.
  • Work closely with peers, direct staff, various IT Architects, analysts, Business Unit IT peers, outside vendors, partners, and other resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of network operations.
  • Partner with the Network Engineering to ensure projects have appropriate operational and serviceability requirements.
  • Ensure the proper maintenance of SOPs and best practices within the Network Operations team.

 

REQUIREMENTS:
  • Bachelor’ s Degree in Computer Engineering, Computer Science or Telecommunications or related work experience. Relevant industry certifications preferred include: CCNA, CCNP.
  • Excellent written and verbal communication skills
  • Flexibility  to work long hours under pressure during system outages and major implementations
  • Strong aptitude and desire to learn, and expand skill set to new technologies related to networking services.
  • Aptitude to learn through research and hands-on experience.
  • Ability to adapt to changing technology environments and requirements.
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