Medical Practice Secretary

Rochester, Minnesota

Post Date: 11/27/2017 Job ID: 26368 Industry: Other Area(s)

Medical Practice Secretary

Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.

Qualifications

Minimum three years of secretarial, back office/front office experience in a physician' s office or customer service role required.

Outstanding interpersonal skills with a commitment to customer service required.

Healthcare experience preferred. Completion of a medical terminology course preferred.

Excellent oral and written communication skills.

Microsoft applications, MSS, Synthesis and MICS Lastword knowledge.

Able to work in a changing environment, work with physicians and nurses.

Data collection and entry.

Fast paced, high volume work area. Multitasking.

MS Excel and Word, Outlook calendar maintenance.
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