Patient Appointment Coordinator / Scheduler
4001 41st St NW Rochester, Minnesota 55901
Patient Appointment Coordinator/ Scheduler
Responsible for scheduling appointments and coordinating creation of patient appointment itineraries in a complex multi-specialty medical practice. Utilizes patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity. Process and schedule appointment requests for all areas of the institution as they are received from patients, internal staff, and external referring physicians via direct face-to-face contact with patient, telephone call center, or online request. Obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits as appropriate. May pre-schedule appropriate tests/consults. Perform related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials.
High school diploma or GED required.
Minimum two years telephone and/or customer service experience required, such as a call center, administrative, physician' s office, appointment scheduler or retail/ service industry.
Full time; 40 hours per week; Monday - Friday; Hours are varied shifts 7 am - 6 pm