Sr. ServiceNow Developer

Bethesda, Maryland

Post Date: 11/30/2017 Job ID: 26421 Industry: Information Technology

Kavaliro is seeking an experienced Senior ServiceNow Developer to join a team of talented professionals in Bethesda, MD.

Job Information

Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations, and supporting the Service transformation teams. The candidate will be have an understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The Service Now Administrator will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support. As new technologies emerge and impact ServiceNow, the Service Now Administrator is expected to learn these applications very quickly and resolve any problems involved in integrating new applications with our systems.


Key Job Functions

  • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
  • ***Must have hands-on JavaScript experience***
  • Prior .Net, or Java development experience preferred Identify system deficiencies and recommend solutions
  • Identify system deficiencies and recommend solutions
  • Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
  • Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
  • Participate in ongoing production support and end user support.

  • Bachelor' s degree in Computer Science, Information Technology,  or equivalent


Minimum Experience 
  • 5 to 8 years of IT Development Experience
  • 3 to 5 years of experience in the ServiceNow platform in an Admin/Developer Capacity
  • Ability to wear multiple hats i.e. Tech Lead, Business Analyst, Interim Project Manager, Admin/Developer, and tester as required
  • Skill to effectively analyze and solve problems
  • Ability to establish and maintain effective working relationships with employees, vendors, clients and public
  • Nice to have ServiceNow Admin and Developer Certification Computer Science or CIS/MIS
  • Prior .Net, or JavaScript, and Java development experience preferred
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