Tech Specialist - payment systems

Orlando, Florida

Post Date: 02/22/2017 Job ID: 21896 Industry: Other Area(s)

The Technical Specialist’ s role is to define the overall strategy and standardization, analyze and maintain payment systems software applications in support of the achievement of business requirements and needs.   This includes testing, analyzing, implementing and supporting software programs and applications along with configuration management of payment systems and applications.   The technical specialist will also research, design, document, and modify software specifications throughout the production lifecycle. The technical specialist will serve as a key contact with the user community for solving business issues as well as providing support and guidance to analysts and senior analysts on the working team. 
•     Collaborate with internal partners in conceptualizing and development of new software programs and applications for payment systems and solutions. 
•     Lead in the definition, development, and documentation of software’ s business requirements, objectives, deliverables, and specification on a project-by-project basis in collaboration with internal users and departments. 
•     Liaise with other technical staff to assist in resolving problems with software products or company software systems related to payment systems at Technology locations.
•     Provide support and guidance for various payment systems hardware and software upgrades. 
•     Provide a system support role for day-to-day systems operations  responsibilities by following established policy, procedures, training and team member involvement activities.
•     Perform other duties as assigned.        

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required (examples: knowledge of specific aspects of an industry, technical knowledge and/or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…).        

•     Microsoft Office
•     Systems and Business Analysis
•     Problem Solving and Decision Making 
•     Excellent written and verbal communication skills
•     Customer Service Orientation
•     Analytical Thinking
•     Flexibility
•     Excellent organizational and project management skills
•     Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. 
•     Reasoning ability:   Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw conclusions.
•     Demonstrates a mature sense of urgency, ownership, can-do attitude to deliver results accurately and timely in a dynamic work environment
•     Ability to manage a high volume of detail with excellent accuracy.
•     Strong track record meeting targets and objectives.
•     Ability to work collaboratively with cross-functional peers.
•     Database foundations for modeling, configuration and information management.
•     Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
•     Results oriented with a history of problem resolution and prevention
•     Proven analytical and problem-solving skills


Bachelor’ s degree Required - MIS, Computer Science, IT, Business  

Master’ s degree Preferred:   MIS, Computer Science, IT, Business

Other:   Knowledge and technical understanding of payment systems is ideal. 


Explain years of experience required and/or preferred.   Be specific on the type of experience, such as supervisory, industry or field:            

•     Minimum 5-7 years of work experience in an IT Support function
•     Experience applying technical solutions to business needs required; or equivalent combination of education and experience.
•     Minimum 5 years work experience on projects for in-house application solutions and third party applications 
•     Experience with payment systems and solutions in planning, execution of installations, integrations and upgrades supporting multi-location applications. 
•     Technical and functional understandings of various Point-of-Sale systems and eCommerce sites which accept various forms of payment. 
•     Database foundations for modeling, configuration and information management.
•     Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
•     Experience estimating project effort and maintaining project budgets
•     Media Entertainment industry experience strongly desired


- The job is based in Orlando, Florida and requires 24x7 support, either on-call or on-site.
- Able to interface and influence at all levels of an organization
- Ability to communicate effectively to business and IT technical teams
- Demonstrated ability to handle multiple projects and initiatives simultaneously
- Demonstrated negotiation and problem resolution skills 
- Ability to travel for training, conferences or to supported business locations. 
- Familiarity with Resource Scheduling; Asset Management; Security & Crisis Management; Facility Services; systems and concepts
- Familiarity with enterprise system rollouts

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