Technical Support Tier II

Washington, District Of Columbia

Post Date: 09/28/2017 Job ID: 25423 Industry: Other Area(s)

Technical Support Specialist II

Longterm Contract

Washington, D.C.

Technology Services group 
• Provide pleasant, professional and courteous point of contact for university   technology and operational issues
• Answer and provide timely resolutions to common technical questions and issues received through designated channels
• Log all incoming service requests submitted via email, web, telephone, and in-person as well as update the service request upon resolution and escalation
• Provide general technical, operational, project support, and in-depth supports in areas such as client computers and mobile devices, telecommunications, residence halls, computer classrooms/labs, network resource provisioning, and system/application administration
• Deploy and maintain client computer, mobile devices and related peripherals, including displays, input devices, printers/scanners, and integrate the equipment into the technology environment
• Install and configure client computer operating systems; configure mobile device operating systems; create, modify, and deploy hard drive software images, operate desktop management software systems
• Install, operate, and maintain voice and data telecommunications network circuits, CATV equipment as needed to support the telephone and data network 
• Run/pull, terminate, splice and label cables, maintain wall jacks, establish connections, program features and settings 
• Write and maintain procedural or technical documentation for user community

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