Technical Support Tier III

Washington, District Of Columbia

Post Date: 09/28/2017 Job ID: 25426 Industry: Other Area(s)

Technical Support Specialist III

Long-term Contract

Location: Washington, D.C.

Provides remote and desk side high quality technical support for the university  constituents.

Independently solves, plans, installs and deploys client computing devices and related software and peripheral hardware.

Provide tier 3 remote and in-person technical assistance
Administrator systems and technical support 
Oversee and administer support to users throughout the university

Develop and provide users training  including written material, 
Administer  Internet
Track and administer inventory of computers and other hardware
Create, assign and administer network drives and access 
Administer information security for all machines
Manage all devices
Monitor security and malicious software attacks 

Provide pleasant, professional and courteous point of contact for university   technology and operational issues
• Answer and provide timely resolutions to common technical questions and issues received 

• Provide remote  and desk side technical, operational, project support, and in-depth supports in areas such as client computers and mobile devices, telecommunications, residence halls, computer classrooms/labs, network resource provisioning, and system/application administration
• Deploy and maintain client computer, mobile devices and related peripherals, including displays, input devices, printers/scanners, and integrate the equipment into the technology environment
• Install and configure client computer operating systems; configure mobile device operating systems; create, modify, and deploy hard drive software images, operate desktop management software systems
• Install, operate, and maintain voice and data telecommunications network circuits, CATV equipment as needed to support the telephone and data network 
• Run/pull, terminate, splice and label cables, maintain wall jacks, establish connections, program features and settings 
• Write and maintain procedural or technical documentation for user community
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