VoIP Implementation Coordinator

Saint Louis, MO 63101

Posted: 08/04/2017 Industry: Information Technology Job Number: 24486

Provides support in planning and forecasting carrier services, processing carrier and other third-party invoices.
Monitors and ensures vendor performance and billing accuracy. 
Works with Telephony engineers on software configuration for switch management and limited troubleshooting. Provides oversight and ensures accuracy and efficiency of all telephone and data services including move, add, and change (MAC) processes.

Key responsibilities:

Provide process training to ensure the accuracy and efficiency of operational processes supporting hardware and software telecommunication services
Provide PBX and desktop phone support and configuration
Support mobile device procurement and leased communications circuits (Voice and Data)
Ensure the effective, secure and regulatory compliant operation and administration of invoicing and billing systems for telephony and data services
Actively participate in the implementation of various telecommunication projects
Provide cost estimates and schedules in support of projects
Research new developments and trends in the telecommunication industry to maintain professional expertise including vendor and billing services
Provide non-complex troubleshooting and repairs to telecommunication equipment and services
Provide financial assistance with budgetary forecasting and invoice reconciliation
Work in ServiceNow for request fulfillment and incident management, Telesoft for invoice management, and AP Imaging for invoice reconciliation.


Bachelor of Science Degree in Computer Science, Management Information Systems, Engineering, or equivalent computer-related degree from an accredited college or university.
Consideration may be given to candidates with extensive related experience without the academic requirement.
Prefer experience with telephony carriers and billing services
Prefer experience with basic financial management (invoice processing and budget forecasting); Database skills including the ability to execute and manage complex queries
Proficient in Microsoft Office products (specifically Excel)
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