Application Support Analyst III (Lawson)
1414 Kuhl Avenue Orlando, FL 32806
Mid 90k' s - 17% fee - perm
Programmer Analyst III
As part of the IS Business Applications team you will be responsible for the coordination and technical delivery of IS related project activities of varying size and complexity (for both new and upgrades to existing applications). As part of this process you will work closely with the Project Management Office to ensure appropriate justification, planning and scheduling of such activities, as well as building the necessary customer relationships for success.
You will assist with the team’ s daily technical support challenges, for applications that are both ‘ On-premise’ and ASP/Cloud based. Making sure that problems are reviewed, prioritized and corrective measures are taken to resolve customer problems, and where appropriate escalate to other IS technical resources and/or software vendors, when the problem is determined to be beyond the scope and capability of the team.
You will also work closely with the Manager to assist with such activities as: team leading, delegation of duties, training/mentoring, career development, team activity metrics, on-call activities, technical documentation; and play a key role in building and strengthening the team into a customer-focused, responsive, and flexible support infrastructure which is committed to the success of Orlando Health.
5 to 10 years of experience in the implementation and/or support of information technology applications. Extensive experience with Lawson Financials v9 and/or v10 is required and also PeopleSoft Financials and Tecsys Elite (Supply Chain) would also be desirable but not a pre-requisite.
Candidates need to be self-starters, forward thinkers, with the ability to technically troubleshoot issues and at the same time have the ability to multi task. Good inter-personal and writing skills are important for this role, along with a desire for future career growth into a leadership role.