Drupal Application Support Analyst

Reston, VA 20190

Posted: 09/07/2018 Industry: Information Technology Job Number: 31348

Kavaliro has an immediate opening for a a Drupal Application Support Analyst.  Experience with Drupal administration preferred.

 

SPECIALIZED KNOWLEDGE & SKILLS

·         Level 2 production operations application technical support for internal/external customers.

·         Ability to Identify, analyze, and interpret basic batch and application failures in a 24/7 Production support environment carrying primary pager during production primary rotation – including weeknights, weekends, and holidays.

·         Customer Focused: The tasks performed by this candidate involve efficient resolution of customer issues via MyServices/Service Now or equivalent ticketing system for Company' s  applications.

·         Must be proficient in technical troubleshooting and effectively communicating and engaging with customer; both verbal and written.

·         Ability to perform log and data analysis to identify issues.

·         Hands on experience with UNIX, web server, application server, Java language, Oracle, and Autosys application.

·         Research Java, Drupal, J2EE, HTML, JSP and/or database related issues and provide technical solutions in a timely manner.

·         Monitor production scripts and log files to proactively identify and resolve potential issues.

·         Run reports for clients and internal customers.

·         Experience in fast-paced production environment and ability to handle multiple problems at the same time with changing priorities.

 

REQUIREMENTS:

·         3 -5 years prior work experience in publishing content using Drupal content management system.

·         Expertise in leveraging core Drupal 8 capabilities including forms, A/B testing, segments, personalization and mining insights from Acquia Lift.

·         Develop, maintain, and troubleshoot Drupal Themes, Modules and MySQL DB.

 
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