Financial Representative- Healthcare

Phoenix, AZ 85054

Posted: 09/13/2018 Industry: Other Area(s) Job Number: 31466

Requisition_ID: MYITJP00004481 Requisition_Title: Financial Representative-Revenue Cycle - AZ Bill rate: 35.76 4 Spots Requisition_Start_Date: 08/14/2018 Requisition_End_Date: 05/31/2019 Description: Position Overview: (Major Functions and Non-Essential Functions): Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles. Responsible for management and collection of Mayo Clinic Account Receivables through the use of automated systems and revenue cycle processes. Responds to and resolves a variety of account, billing and payment issues from patients and customers. Follows approved guidelines and policies regarding routine patient and payer interactions. Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving. Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic. This individual must accurately document interactions and interpret interactions documented by others. Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third party payers, via incoming and outgoing phone calls or face to face interactions. Position may be eligible for and/or required for telework based on business need, from an off-site location, following adequate training period and demonstrated ability to meet required metrics. Minimum Education and/or Experience Required: (Education Requirements and Experience): Bachelor degree in business or health care field preferred. Qualified candidates must be customer-focused, service-oriented and possess demonstrated skills in teambuilding, communication, decision-making, problem-solving, interaction, coping and versatility. Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, medical terminology, CPT and ICD-9 coding, Order Communication System and patient accounting system is helpful. Candidates possessing multi-linguistic skills and cross-cultural experiences are preferred, fluent in English is a requirement. Keyboarding experience required. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Experience as a Financial Representative is preferred. Additional Experience and/or Qualifications: (Has Achieved Competency in the Following Areas, Job Knowledge and Additional Considerations): HS Diploma or equivalent, AND A minimum of four years of relevant experience in finance, collections, customer service, insurance and/or health care environment OR a bachelor' s degree is required. Must be customer-focused, service-oriented and possess skills in team-building, communication, decision-making, problem-solving, interaction, coping and versatility. Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, and patient accounting system is helpful. Keyboarding experience is required. Experience as a Medical Financial Representative is required. Health Quest experience is a plus. Training will be M-F 6: 00am-2: 30 pm, and the schedule will be M-F 8 hour days between 6: 00 am and 6: 00pm.
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