IT Support Specialist

Hanover, Maryland 21076

Post Date: 06/11/2018 Job ID: 29745 Industry: Information Technology

Kavaliro is Currently Recruiting for: IT Support Specialist
Location:  Reston, VA
Duration: 12+ months contract
Quantity: 2
Interview Process: Phone+F2F
Job Description:

IT Support Specialist provides support for low to high complexity access control to system applications/platforms. Possess the ability to execute " heads-down" provisioning activities throughout the business day with focus on accuracy, compliance and speed.
  • Be flexible and responsive to off-hour demand to meet critical business needs weekdays, weekends and holidays
  • Have an understanding of and, appreciation for, access-related cybersecurity risks
  • Be able to follow established protocols with documentation for provisioning, in order to remain compliant with regulatory guidelines
  • Adept at provisioning Microsoft Active Directory, LDAP, Microsoft Exchange, on a multi-domain network. Experience using SailPoint' s Identity IQ
  • Experience with ticketing systems such as Remedy, ServiceNow and XMatters
  • Possess excellent troubleshooting skills and be able to perform root cause analysis
  • Enjoy working directly with customers and have excellent customer service skills
  • Be detailed oriented, good at time management, and able to effectively multi-task
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