IT Technician/POS Support
2400 Lake Orange Suite 200 Orlando, Florida 32837
The technician is responsible for the overall daily technical support needed to keep all stores and offices up and running by assembling, repairing, testing, installing, configuring, troubleshooting various computer systems, printers and camera equipment. In addition, the application of various software and account of and recording of all equipment coming in and out, efficiency and good knowledge of technical support, after hours technical support and equipment delivery in order to keep the stores up and running. Ability to work in the “ on call” position in rotation with other technicians.
Primary Responsibilities and Essential Functions:
Technical Support and Operations
Assemble, repair and test PC’ s.
Installing operating systems, application software and configuration (windows only).
Installing and testing both CRT and LCD monitors.
Installing, configuring and troubleshooting point of sale systems.
Installing, configuring and repairing various printers.
Installing, configuring and testing various analog and digital cameras.
Network cabling, configuring and troubleshooting.
Phone support, including after hours and weekends (rotating among technicians on a weekly basis.
Occasional on-site service.
Front office technical support (i.e. printing, e-mail and application problems)
Occasional wiring and soldering (i.e. making special cables, specialized hardware).
Answering tech support line, solving quick problems, dispatching calls to technicians.
Logging calls, running reports of department performance and trends.
Making follow up call and inquires to ensure all service calls/requests are resolved.
Other Duties Required
Display pleasant, positive and supportive behavior towards all personnel while on routine and technical issues during regular office hours AND on after office hours call out.
Maintain a clean and organized work area.
Following all company policies as stated in the employee handbook.
Perform other duties as assigned or necessary.
Equipment/Machinery Used: The nature of this work requires the use of various technical equipment & tools, cameras, computers, printers, cash registers, a vehicle, dollies, shipping equipment, computer keyboard, fax machine, calculator, telephone, credit card machine, cleaning supplies, small hand tools, heat press, monitors,