300 Chestnut Ridge Rd Woodcliff Lake, New Jersey 07677
The Training System Analyst position works as part of the training system team to develop, support and maintain the usage of a very large inter-connected corporate training system.
The Training System Analyst will work closely with both business and technology groups. The ability to react quickly to evolving business requirements and the need to communicate with multiple stakeholders with various backgrounds is critical.
Excellent communication skills, analytical skills, teamwork, and the ability to build and maintain strong business relationships are essential.
Defines and reviews training system usage workflows and processes with business owners for suitability/fit; suggests alternatives as needed
Creates functional requirements and models as needed to support ……
Develops training measurement and reporting solution strategies to support business objectives
Manages external vendors, suppliers, and internal business partners as needed to accomplish proposed training system solutions
Develops business process or training system solutions in response to atypical business needs
Designs and executes one-time and scheduled training data (and related data) reports in support of training systems operations and business needs
Develops and executes test procedures for training system functions/enhancements and specialized reporting
Serves as a training system support escalation contact for complex issues reported to the training system Help Desk team
Performs routine administrative work in the training system, like creating training offerings, or user account adjustments
Creates tickets in various IT systems in support of training system operational issues
Creates documentation (various forms) for training system workflows or maintenance process
MS Office (Word, Excel, Outlook, PowerPoint, Visio) for Windows
Expert level in Excel, especially for complex data analysis; experience with other business intelligence/reporting applications a bonus
Ability to create visual mockups (screen capture and editing, other modeling methods)
Bachelors Degree or Equivalent
Experience as a business analyst for complex web-based applications or reporting (3-5 years)
Experience with training systems, learning management systems (beneficial, not required) (1-2 years)