Lab Call Center Rep

Phoenix, Arizona 85054

Post Date: 05/31/2018 Job ID: 29538 Industry: Other Area(s)

Lab Call Center Rep

- Customer Service, Calling Critical results, answering general laboratory questions, pulling blood and urine samples for add-on tests.

-Building of send out kits

- Report management for results to EMR - candidates must have call center and laboratory experience.

Hours are 7: 30 am-4: 00 pm  Monday through Friday

Efficiently and effectively manages a heavy volume of incoming laboratory telephone calls.   Sorts and directs the calls to the appropriate individuals.   Serves as informational representative of clinical departments/divisions.   Provides customer service and check-in for outpatient lab services.   Handles and processes specimens.   Performs record reviews.  

High school education or GED equivalent.

  Experience in lab customer service, a lab call center, specimen handling or record review is required.  

Outstanding communication and interpersonal skills.   Superior problem solving and organizational skills.

  Ability to prioritize and maintain productivity in a fast-paced environment.   Exceptional computer skills are required.
Medical terminology experience is preferred.  Customer service experience preferred.   Windows/Word proficiency preferred.
Prefer experience in lab customer service, lab assistant, specimen handling, or record review
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