Patient Appointment Coordinator

Rochester, MN 55901

Post Date: 04/13/2018 Job ID: 28674 Industry: Other Area(s)

  Patient Appointment Coordinator

Responsible for scheduling appointments and coordinating creation of patient appointment itineraries in a complex multispecialty medical practice. Utilizes patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity. Process and schedule appointment requests for all areas of the institution as they are received from patients, Mayo staff, and external referring physicians via telephone call center, or online request. Obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits as appropriate. May pre-schedule appropriate tests/consults. Perform related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials.

Qualifications

High school diploma or GED required.

Associate' s degree preferred or two years of medical appointments

3-5 years' telephone and customer service experience required, such as a call center, physician' s office, as an appointment scheduler, etc.

Candidates must be able to type 40 wpm.

telephone and/or customer service experience required, such as a call center, administrative, physician' s office, appointment scheduler or retail/ service industry.

  40 hours per week; Monday - Friday; Hours are varied shifts 7 am - 6 pm

 
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