SAAS Application Support Analyst-Ancillary Applications

Orlando, Florida 32821

Post Date: 05/14/2018 Job ID: 29205 Industry: Other Area(s)

  • Gather functional and business requirements from client and translate into a functional hosted solution design, which meets customer needs and provides maximum value.
  • Exhibit professional demeanor while communicating with customers and peers.
  • Configure, test, & document dashboards, reports and underlying data models to meet functional design and specifications.
  • Exhibit humility while interacting with team members in the organization. Show eagerness to contribute to organizational values.
  • Demonstrate passion for continued success of our customers; fortitude and perseverance in challenging situations.
  • Be a fast learner and take ownership of knowledge gaps.
  • Actively contribute ideas based on previous experience, share perspectives relating to existing situations.
  • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
  • Work with product management and development organizations to channel client feedback and solutions into future releases
  • Work with content management to channel commonalities across customers into best practices processes & product delivered templates.


Basic Qualifications:
  • Competent with packaged and SaaS application software implementation practices.
  • Familiar with supporting the full Software Development Life Cycle (SDLC), and appropriate Change Management Processes
  • Bachelor degree in Engineering, Computer Science, MIS, Finance or equivalent experience
  • Ability to demonstrate experience with data analysis and data manipulation.
  • This position requires that the applicant selected is a US Citizen or Permanent Resident (Green Card holder)
  • Experience with Excel, SQL, .Net, MSSQL Server DB, Oracle DB, and SSR
  • Team player with solid communication and presentation skills.
  • High-level knowledge of enterprise IT organizational, business and technical environments.
  • Client-focused attitude – a customer advocate.
  • Consulting experience in enterprise systems implementations
  • Ability to breakdown complex information to simple solution requirements


Business Domain Focus 
  • Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.
  • Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development / support


Technical Domain Focus 
  • Experience with data analysis and relational databases.
  • Skilled at working with large data sets, quickly detecting and resolving data-related issues.
  • Skilled at completing technical design via iterative mockups.
  • Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.
  • Executive report and dashboard design, SQL / SSRS, KPI’ s, Tableau etc.
  • Training / certification in ITIL or equivalent

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