Senior IT Operations Specialist

Orlando, FL 32822

Post Date: 06/13/2018 Job ID: 29778 Industry: Other Area(s)

Job Purpose: Ensure that batch jobs are successfully executed and run in testing environments to support project completion.


Primary Functions:
  • Design, implement, support, and monitor all, but not limited to, the following:
    • ITOC testing process
    • Monitor and verify production batch jobs, Enterprise scheduler job and file transfers; analyze FTP logs, troubleshoot problems, cancel/ rerun new batch jobs, and ensure the 24 hours job process SLA’ s are met
    • Test new hardware/ software and new business processes in test/ dev/ UAT environments before production; maintain testing turnover for major projects, as required
    • Create and maintain documentation, shift turnover and event turnover for the team and other IT partners
    • Provide peer review and technical oversight over data center 24-hour processes


Technical Requirements:
  • Working knowledge of WSFTP/ COREFTP
  • Comprehensive knowledge of all, but not limited to, the following:
    • Data file paths, file structures and DFS
    • Control-M or other Enterprise Scheduler o Windows/ LINUX/ UNIX
    • Oracle CIS database knowledge such as CC&B/MDM helpful
    • General knowledge of scripting languages (Perl/ PowerShell)
  • General knowledge of the application portfolio including MDM, billing processes and payment vendor processing
  • Basic knowledge of IT center operations functions and tasks
  • Ability to serve as a 24x5 team member; ability to work rotating shifts and call-outs (this job is primarily 2 shifts in the 7am - Midnight time range)
  • Ability to create and maintain on-line documentation and technical standards
  • Ability to support a variety of technologies, business departments and systems while independently resolving problems and pro-actively communicating solutions
  • Ability to make arithmetic computations using whole numbers, fractions and decimals
  • Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Ability to use standard office equipment (computer, fax, telephone, copier, etc.)

Education/Certification/ Years of Experience Requirements:
  • Technical certificate or Associate’ s degree in Programming, Computer Science or related area of study
  • Minimum of three (3) years of technical experience with software applications, operating systems and/or script programming 
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