Software Support Specialist

Kissimmee, Florida 34741

Post Date: 04/11/2018 Job ID: 28600 Industry: Other Area(s)
  • Act as front-line triage for incoming support requests
  • Answer technical questions from clients and teammates via live chat and email
  • Escalate advanced questions or issues through appropriate channels
  • Identify opportunities for client training and development
  • Identify and report product improvement ideas from clients
  • Perform other operational and administrative support as requested by the business

Skills & Requirements:
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  • Experience working in a client support role
  • Working knowledge of HTML, CSS, and JavaScript is a MUST HAVE!
  • Understanding of Internet networking
  • Ability to troubleshoot basic internet networking problems
  • Ability to think on your feet and solve problems quickly
  • Excellent communication, typing and grammar skills
  • Must be a self-starter with a strong sense of accountability
  • Ability to communicate advanced technical concepts to a non-technical audience
  • Experience working with cloud-based design tools a plus
  • Relentless passion and contagious enthusiasm
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