Systems Analyst

Reston, Virginia 20190

Post Date: 02/19/2018 Job ID: 27602 Industry: Other Area(s)

Kavaliro is looking for a  Systems  Analyst for a contract position with our direct client in Reston VA:

Required skills
  • 3+ years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production environment
  • 3+ years of experience with IT Infrastructure and applications is required
  • Provides support for application, shared services & infrastructure issues; Documenting, tracking and coordination of incidents;
  • Escalates unresolved issues to proper personnel;
  • Provides senior-level end-user support, which may include: coordinating stakeholder discussions and updating user documentation.
  • Provide assistance to call manager in driving resolutions of incidents and act as backup if Call Manager must leave the call
  • Ability to occasionally work on nights and weekends if and when major incidents occur
  • Hands on experience with Service-Now or other ticketing tools
  • Manage conference calls to drive resolutions of incidents
  • Excellent written and verbal skills
  • Aptitude to multi-task and work well in a high stress environment, both within teams and independently
  • Perform research/analysis to identify support teams needed, assist with impact analysis

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