Technical Support Analyst

Jacksonville, Florida 32202

Post Date: 01/30/2018 Job ID: 27231 Industry: Other Area(s)

Technical Support Analyst

This position handles installations, upgrades, testing, configuration and/or maintenance for assigned systems and equipment. Provide guidance to customers on function, usage, and operation of IT products and services. Troubleshoots and resolves issues and participates on special projects as assigned.

* Performs Desk side desktop support on a daily basis.

* Handle routine systems administration tickets and tasks including but not limited to password resets, new account and telephone provisioning

* Responds to service calls and resolves all routine day-to-day PC issues.

* Troubleshoot and repair hardware and software issues according to documented procedures

* Resolve basic hardware problems and assist with Network access or performing basic PC configuration changes

* Assist other IT areas supporting issues on infrastructure devices

* Update systems with user data

* Perform equipment removal and inventory

* Provide installation, troubleshooting and provisioning support for hardware, telecommunication equipment, printers, software and video/audio equipment as assigned

* May provide backup helpdesk support as needed

* May support and participate in Disaster Recovery initiatives

* Provide project support to facilities and IT partners as assigned

* Other duties as assigned


* Bachelor' s degree in Information Technology or equivalent experience in Information Technology
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