Technical Support Representative II

Saint Petersburg, Florida 33716

Post Date: 06/04/2018 Job ID: 29589 Industry: Other Area(s)

Technical Support Representative II

The Technical Support Representative is responsible for delivering Level I & II technical support over the phone in a remote capacity. You will support and administer PCs, thin clients, peripherals, Citrix, various versions of Microsoft Exchange, VMware, servers, and routers adhering to the defined internal escalation process. Provide day-to-day technical support to bank employees for network infrastructure, internal desktops and thin clients, servers, and software.

· Account management including adding and deleting users, creating new user accounts, and modifying accounts.

· Maintain passwords, data integrity, and file system security for desktop and Citrix environments.

· Communicate highly technical information in layman terms to non-technical users.

· Recommend hardware and software solutions, including new acquisitions and upgrades.

· May participate in development of information technology and infrastructure projects.

Education Requirements: BS degree in CIS, Business, or related field OR 3+ years of equivalent work experience.

3+ years of experience providing end-user LAN/WAN support required. 

Experience supporting desktop operating systems: Windows7/8/10 required. 

Experience supporting MS Office 2010/2013/O365 required.

Experience with anti-virus and web security required.

Experience supporting network operating systems: Windows 2008/2008R2/2012/2016 preferred.

Experience troubleshooting MS Exchange preferred.

Experience supporting Citrix preferred.(XenApp 6.5 and up)

· Ability to work well with people from various disciplines with varying degrees of technical experience. ·

Ability to create and maintain rapport with end users.

· Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.

· Always striving to learn more. Stays up to date with the latest technology. 

Willing to share knowledge with the rest of the team; takes pride in sharing ideas and knowledge.

· Willing to work any schedule Monday through Sunday hours of operation 7AM-4PM. OT is available.

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