Telecom Engineer

Orlando, FL 32821

Post Date: 08/02/2018 Job ID: 30679 Industry: Other Area(s)

SUMMARY DESCRIPTION
  • This position provides expert support and consultation of technical solutions within the company’ s telecommunications environments and infrastructures within a complex multi-location, multi-national, and multi-vendor environment consisting of technologies such as, but are not limited to voice systems, call center technologies, Cisco IP Unified Communications, Mitel IP and TDM PBX, voice mail systems, Cisco routers and voice gateways, voice networks, converged networks, Telco circuits, video conferencing systems, conference calling applications  and ancillary support systems such as e-911 and call accounting systems.
  • The position is responsible for daily operational support, project support, system enhancements, and all related services, including incident management and change management, for multiple technology platforms and systems providing the organization continued profitability and contact with each other, our customers and affiliates.  Operational responsibilities include performing MACDs, troubleshooting and repair, managing vendor performance, maintaining high levels of system and user documentation, adherence to operational processes and policies, solution reliability, system security, compliance, and proactive monitoring through automated tools and daily testing.
  • Position provides infrastructure support and testing for system patching, hardening, and hardware/software upgrades, system updates, and break/fix activities on telecommunications equipment and systems.
  • This position must maintain expert level understanding and knowledge of the company’ s applications, telecommunications and data system integration and must be able to understand changes needed within the environment in order to anticipate business, customer, cross-system, cross-process, and cross-project impacts.  Role may be assigned other tasks as required to support the overall shared services and organizational goals.
  • Position will be required to carry a company issued smart phone in order to provide 7X24 on-call support as required and assigned. 

 

ESSENTIAL JOB FUNCTIONS
  • The position is responsible for the daily operational support, project support, system enhancements, and all related services, including incident management and change management, for multiple technology platforms and systems providing the organization continued profitability and contact with each other, our customers and affiliates.  Operational responsibilities include performing MACDs, troubleshooting and repair, managing vendor performance, maintaining high levels of system and user documentation, adherence to operational processes and policies, solution reliability, system security, compliance, and proactive monitoring through automated tools and daily testing.
  • position provides infrastructure support and testing for system patching, hardening, and hardware/software upgrades, system updates, and break/fix activities on telecommunications equipment.
  • The position works closely with our engineers, analysts, IT peers, outside vendors, outside expert resources, internal technical and business resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of the organization.
  • This position must maintain expert level understanding and knowledge of the company’ s telecommunications applications, IT processes, telecommunications and data systems integration, and must be able to understand changes needed within the environment in order to anticipate business, customer, cross-system, cross-process, and cross-project impacts.  Role may be assigned other tasks as required to support the overall shared services and organizational goals.
  • Be accessible 24x7 to support the telecommunications infrastructure team to minimize the impacts of incidents, changes, upgrades, and installs on the function of the business and/or the contact center.

 

MINIMUM REQUIREMENTS AND QUALIFICATIONS
  • Bachelor’ s Degree in Computer Information Systems, Telecommunications, or related technical field and/or related experience with 5+ years of experience. Cisco certifications a plus.
  • Technical expertise of telecommunications systems; management and support of complex telecommunications environments and infrastructures.  Experience with multiple technologies such as, but not limited to Cisco IP Unified Communication Systems, Cisco Routers and Voice Gateways, voice networks including VoIP transmission, SIP, QoS, voice mail, Telco circuits, video conferencing systems, conference calling applications, and ancillary support systems such as e-911 and call accounting systems.
  • 5 or more years of experience in the support and development of solutions within complex telecommunications environments. Network engineering background is a plus.
  • Cisco Unified Communications Manager (CUCM) and / or IP Telephony experience required.
  • Desktop Telephone Support
  • IP Telephony Configuration and Support
  • IP Telephony MACD
  • IP Telephony Troubleshooting and repair
  • IP Telephony Call Routing Experience
  • Configuration and troubleshooting of Cisco Routers and Voice Gateways; Network engineering background a plus.
  • Preferred hours:  8: 30am to 5: 00pm Eastern Time

 

CERTIFICATIONS

Cisco certifications are a plus
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