Telecom Network Analyst
501 South College Street Charlotte, NC 28202
Provides day to day support for incidents and outages across the enterprise data, wireless, and voice network infrastructure.
This includes troubleshooting, service restoration, and configuration of network equipment, such as: routers, switches, firewalls, wireless controllers/APs, VPN devices, voice systems, cellular modems, and IP load balancers.
Position serves as IP escalation support (Tier 2) for various other IT support groups.
Monitors, manages, and maintains enterprise data and/or voice networks.
Responds to network outages to restore services.
Responds to Incidents within established service level agreements.
Documents work performed.
Maintains up to date documentation of the network infrastructure.
Contributes to team knowledge base.
Contributes to network improvement initiatives.
Proactively identifies/makes recommendations on potential network issues and solutions.
Participates in on-call rotation duties.
Increased availability during Storm Preparation Mode and Storm Mode conditions.
Provides timely resolution to trouble tickets and work orders.
Configures, installs, and maintains Cisco LAN/WAN switches and routers and wireless LAN. Provides network configuration of additional appliances like firewalls and WAN accelerators. Troubleshooting LAN, WAN, & wireless networks. Deployment of code upgrades. Leads network improvement/optimization initiatives. Leads investigation/troubleshooting efforts during service disruption events. Represents Telecom Support organization professionally in interaction with internal business partners and other IT Support groups.
Hands on experience resolving network outages.
Experience in data network problem isolation and resolution.
Experience troubleshooting Layer 2 and Layer 3 issues.
Experience with first hop redundancy protocols.
Experience analyzing network traffic.
Experience providing end to end network support for large enterprise.
Experience assisting other teams with the analysis of application problems.
Experience troubleshooting foundation protocols such as DNS, DHCP, and ARP. Experience in a predominantly Cisco network environment.
Current Cisco CCNA
3-5 years of relevant work experience in Information Technology.
Must possess intermediate-level experience with one of the following: Cisco Voice/Unified Communications, with emphasis on troubleshooting Cisco Controller/Lightweight 802.11 Wireless, with emphasis on troubleshooting Avaya Voice/Unified Communications
Experience with Cisco Nexus, OTV, or ACI Data Center technologies.
Experience with Syslog, TACACS, Radius, and SNMP.
Experience with Quality of Service mechanisms.
Experience with Avaya Voice systems.
Experience with Palo Alto and Checkpoint technologies.
Experience troubleshooting across firewall infrastructure with various third party tools.
Experience with Cellular 3G/4G technologies.