technical support specialist (windows 10, Bloomberg, reuters)

Washington DC, District Of Columbia

Post Date: 11/06/2017 Job ID: 26089 Industry: Other Area(s)

Kavaliro is looking for a Technical Support specialist for a contract position with our direct client in  Washington DC

This resource will provide support to the Traders in the Market Room. Also provide and support to any traders outside of the Market Room.

Required Technical Skills:
- Must have strong working experience with Windows 10
- Must have excellent customer service skills
- Must have strong proven troubleshooting and problem solving skills.
- Must be able to work independently on multiple concurrent tasks in a highly dynamic    environment with strong teaming skills and the ability to collaborate within a cross          functional team.
- Must be knowledgeable of RAS, VPN, Outlook 365, GOOD console, Bloomberg, Tradeweb, Reuters
- Must be able to deliver in a high demanding environment

Daily Tasks to include but not limited to:
- Ability to configure and install a wide range of hardware and software, imaging of desktop configurations and administration
- Troubleshoots and corrects issues with Bloomberg, Reuters, printer connections 
- Provides end user support for either PC or hardware
- Ability to maintain and develop documentation for procedures and processes, as well as maintenance logs and equipment databases.
- Researches and evaluates strategies to integrate new system software with existing or planned network infrastructures.
- May provide coverage over weekends or during non-business hours in the event of discontinuance in IT service
- Coordination with other Technology teams, H/W and Application monitoring. (Support various in house applications and coordinate with dev team to resolve issues in a timely manner)
- Carry a pager and respond to it in a timely manner. Provide off-hour support as needed.
- Work closely with other teams to resolve issues and implement new releases
- Use My Services Ticket system to log all work. Also create reports when necessary
- Participate in daily status calls and provide application status
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