Avaya Engineer

Charlotte, NC 28202

Posted: 05/13/2019 Industry: Accounting & Finance Job Number: 35009

This position requires a thorough understanding of Avaya and Cisco call center telephony environments. Knowledge on Avaya Communication Manager, Avaya Session Manager, Cisco Call Manager are a requirement. Oracle SBCs, Avaya Call Management System and Avaya Media Servers are additional skills that are highly valued. The successful candidate will be a self-starter who exceeds with little supervision and has the vision to increase reliability across the platforms. 

Responsibilities 
• Responsible for timely resolution of alarms via Prognosis and customer reported issues. 
• Focus on improving overall reliability of Telephony systems 
• Collaborate closely with peer IT organizations helping to influence, guide and direct technical outcomes; ensuring mutual strategy alignment 
• Collaborate across the IT organization to provide end-to-end solutions. 
• Troubleshoot complex platform issues that are causing impact to production system. 
• Identify proactive activity that will drive down production impacting issues 

Basic/Required Qualifications 

• Minimum of five years of experience in Information Technology with at least four years of Telephony support/design experience 
• Experience with large scale call center engineering and operational support 
• Understanding of communication technology and fundamentals. 
• Ability to work well within a team; good interpersonal relational skills 
• Effective verbal & written communication 
• Experience in coordination with multiple groups, companies, and people simultaneously 
• Strong interpersonal skills to support successful performance in a team environment 

Desired Qualifications 

• Experience with the following voice network hardware/software solutions: 
o Avaya Communication Manager, Application Enablement Server, Session Manager, System Manager 
o Cisco Unified Communication Manager, CUBE, Unity, Meeting Server, UCCE 
o Oracle Session Border Controller 
o Verint Call Recorder 
• Advanced working experience with technologies and protocols such as H.323, H.248, CTI Links, SIP, APIs 
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