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Business Analyst

Altamonte Springs, FL 32701

Posted: 05/23/2023 Industry: IT Job Number: 47434

Job Description

We are currently seeking a talented and experienced Business Analyst with a strong background in claims operations to join our team. This role will play a critical part in analyzing business processes, identifying improvement opportunities, and driving efficient and effective claims management solutions.


  1. Claims Process Analysis:
    • Conduct in-depth analysis of existing claims processes, workflows, and systems to identify areas for improvement and optimization.
    • Collaborate with stakeholders, including claims managers, operations teams, and IT professionals, to gather requirements and understand business needs.
    • Document and communicate findings, process maps, and business requirements to stakeholders, ensuring clarity and alignment.

  2. Business Requirements Gathering and Documentation:
    • Elicit and document business requirements for claims operations, including system enhancements, process improvements, and data analytics.
    • Translate business requirements into functional specifications and user stories, ensuring a clear understanding of the desired outcomes.
    • Collaborate with cross-functional teams, including IT developers and QA analysts, to ensure accurate and timely implementation of business requirements.

  3. Claims Data Analysis and Reporting:
    • Analyze claims data to identify trends, patterns, and opportunities for process improvements and cost savings.
    • Develop and maintain claims-related reports and dashboards to provide actionable insights to management and stakeholders.
    • Collaborate with data analysts and reporting teams to enhance data visualization and reporting capabilities for claims operations.

  4. Process Improvement and Optimization:
    • Identify process inefficiencies, bottlenecks, and areas of risk within claims operations and recommend process improvements and solutions.
    • Conduct root cause analysis for claims-related issues, collaborating with stakeholders to implement corrective actions and prevent future occurrences.
    • Support process improvement initiatives, including automation, digitization, and standardization efforts, to enhance claims efficiency and customer satisfaction.

  5. Stakeholder Collaboration:
    • Collaborate with internal stakeholders, including claims managers, underwriters, customer service teams, and IT professionals, to ensure successful implementation of business solutions.
    • Facilitate effective communication and collaboration between business and IT teams to align goals, expectations, and deliverables.
    • Provide regular updates to stakeholders on project progress, risks, and mitigation strategies.

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Proven experience as a Business Analyst in the insurance industry, with a focus on claims operations.
  • Strong knowledge and understanding of claims processes, systems, and best practices.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights.
  • Proficiency in data analysis tools and techniques, such as Excel, SQL, or data visualization tools.
  • Strong documentation and requirements gathering skills, with the ability to translate business needs into technical specifications.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • Strong attention to detail and organizational skills, with the ability to manage multiple priorities and meet deadlines.
  • $35-$45/hr
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.


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