Call Center Representative
300 Liberty St Peoria, IL 61602
Must be able to use good business judgment when handling non-standard situations as defined in training materials.
Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. Will influence others with positive attitude with a focus on teamwork and cooperation. Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
Respond promptly to emergency situations and document pertinent information.
Actively contribute to team and contact center assignments including various overtime assignments.
? Customer service experience in banking, telephone, collections or other related area preferred.
DOT drug screen required.
High School diploma or equivalent required, Associate' s degree preferred.
Excellent math and computer skills required.
Customer service experience in banking, telephone, collections or other related area strongly preferred.