Call Center Representative

Peoria, IL 61602

Posted: 07/12/2019 Industry: Administration Job Number: 35992

RESPONSIBILITIES
  • Must be able to use good business judgment when handling non-standard situations as defined in training materials.
  • Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. Will influence others with positive attitude with a focus on teamwork and cooperation.
  • Receive and schedule customer requests such as service initiations and terminations.
  • Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
  • Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
  • Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
  • Respond promptly to emergency situations and document pertinent information.
  • Actively contribute to team and contact center assignments including various overtime assignments. 

QUALIFICATIONS
  • Customer service experience in banking, telephone, collections or other related area preferred.
  • High School diploma or equivalent required, Associate' s degree preferred.
  • Excellent math and computer skills required.
  • Customer service experience in banking, telephone, collections or other related area strongly preferred.

 
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