Client Delivery Vice President
Job Description
Our client is seeking a Client Delivery Vice President for an exciting direct hire opportunity to join an Annuities Platform team. This role is responsible for leading the successful delivery of client implementations and ongoing client delivery portfolios. This individual serves as a senior client-facing leader accountable for delivery outcomes, client satisfaction, and operational discipline.
This role will lead delivery teams across multiple concurrent engagements, partnering closely with clients and internal stakeholders to ensure priorities are clear, risks are addressed early, and commitments are met. This leader will bring strong executive presence, sound judgment, and a structured approach to solving complex delivery challenges while continuously improving the processes, practices, and operating models that support scalable client delivery. This role requires a highly organized, detail-oriented leader who can build trusted client relationships, guide decision-making, and maintain accountability across teams while balancing client value, delivery quality, commercial impact, and long-term scalability.
Responsibilities:
Qualifications:
This role will lead delivery teams across multiple concurrent engagements, partnering closely with clients and internal stakeholders to ensure priorities are clear, risks are addressed early, and commitments are met. This leader will bring strong executive presence, sound judgment, and a structured approach to solving complex delivery challenges while continuously improving the processes, practices, and operating models that support scalable client delivery. This role requires a highly organized, detail-oriented leader who can build trusted client relationships, guide decision-making, and maintain accountability across teams while balancing client value, delivery quality, commercial impact, and long-term scalability.
Responsibilities:
- Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives.
- Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment.
- Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements.
- Establish and maintain strong delivery governance, including clear decision-making forums, escalation paths, change control, scope management, and portfolio health reporting.
- Guide clients and internal teams through delivery trade-offs, ensuring requests are assessed against scope, timeline, resourcing, commercial impact, and overall client value.
- Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long-term scalability.
- Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation.
- Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery.
- Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights.
- Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross-functional dependencies, and strengthen the overall client experience.
- Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency, and predictability.
- Identify opportunities to expand client value while ensuring delivery commitments, scope considerations, and commercial implications are clearly understood.
Qualifications:
- 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment
- Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes
- Strong executive presence with the ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade-offs
- Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships
- Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements
- Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs
- Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms
- Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
- Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments
- Highly organized, detail-oriented, and comfortable operating across multiple concurrent priorities in a fast-paced environment
- Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms
Job Requirements
Hybrid
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.What to expect when working with Kavaliro
Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.
01
Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.
02
You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.
03
Your Kavaliro recruiter will discuss and review potential job opportunities.
04
When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.
05
When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.
More From Kavaliro
About Us
We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match.
Meet our teamLife at Kavaliro
We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed.
Learn moreCareers at Kavaliro
If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team!
See internal opportunitiesCareer Advice
We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job.
Visit our blog