Communications Account Manager

Charlotte, NC 28202

Posted: 08/30/2019 Industry: Other Area(s) Job Number: 36512


Candidates should have the following experience:
  • Developing a creative brief
  • Account management experience working on multi-channel campaigns
  • Agency experience a must!
  • Experience working directly with creative teams

The Communications Consultant - Account Managers are responsible for managing the development and execution of all communications projects for customer work to ensure message and brand consistency, and align with corporate strategies.

Responsibilities include:
  • Serve as the key communications consultant to manage Advertising, Brand, Creative and Digital projects
  • Develop and maintain strong relationships with key clients based on understanding their business, their goals, their customers and their issues.
  • Maintain open lines of communication that include the right balance of in-person interaction and attendance at their meetings and the use of technology where appropriate
  • Support development, implementation and evaluation of communications plans based on an understanding of the client and designed to achieve business goals.
  • Coordinate with other sections in Corporate Communications.
  • Provide information and insights to support the ongoing planning and evaluation process
  • Competency in leading both internal Creative Services team and external agencies on all marketing, advertising and creative development to ensure consistency and on-strategy execution
  • Ensure that work product is high quality and developed in a timely and cost-efficient manner following a defined workflow process
  • Competency in leading digital media projects on all online digital channels to ensure projects are on strategy, on time, within budget and meet project goals following a defined workflow process

Required/Basic Qualifications:
  • Bachelors degree in business, marketing, public relations, communications, journalism or a comparable field of study or 4 years of related work experience
  • Two (2) to five (5) years experience in communications

Desired Qualifications:
  • Three (3) to five (5) years of account management experience at an advertising agency or in-house communications team
  • Advertising, branding and marketing communications experience
  • Demonstrated strong writing and presentation skills
  • Experience in producing integrated campaigns, such as collateral, videos, digital media, social media, radio, etc.
  • Experience in providing communications counsel on advertising and marketing projects to internal clients and creative teams
  • Analysis and project management experience
  • Ability to strategically plan communications that are tied directly to measurable business results
  • Ability to build, develop and maintain strong client relationships
  • Ability to work closely with and resolve communications issues with key clients
  • Ability to work and make decisions independently and collaboratively with multiple stakeholders
  • Highly motivated individual who can follow through and work with minimal direct supervision
  • Experience handling conflict and contentious issues internally and externally
  • Energy industry experience
  • Experience with a work management system (e.g., Workamajig)
  • Proficient with personal computer software such as Microsoft Office, including Word, Excel and Powerpoint
  • Agile and/or Kanban experience is helpful.
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