Customer Service Specialist III

St. Petersburg, FL 33701

Posted: 05/15/2019 Industry: Other Area(s) Job Number: 35330

  • Takes care of and settles customer concerns about new products
  • Receives and processes orders for unsafe conditions, revenue assurance, disconnects and reconnects. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
  • May talk with internal/external customers by phone or in person to ensure the best service possible.
  • Consults with vendor installation vendors to obtain information and assist in exchange process.
  • Investigates and corrects errors, following customer and company records.
  • Perform program data management activities as needed, including, running reports, updating data.
  • Refers claims/theft to appropriate departments for investigation.
  • Coordinates customers' service needs with other departments as required to ensure high customer service.

  • 5-7 years experience
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