Customer Service Specialist

Clearwater, FL 33760

Posted: 08/22/2019 Industry: Other Area(s) Job Number: 36330
  • Take  care of and settles customer complaints.
  • Answer  customers' questions regarding product or service and operation or maintenance.
  • Receive  and process orders/applications, provide  information concerning pricing, changes in service, discontinuance, and shipping.
  • Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
  • May talk with internal/external customers by phone or in person to ensure the best service possible.
  • Consult  with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records.
  • Perform program data management activities as needed, including, running reports, updating data.
  • Adjust  complaints concerning billing or services rendered.
  • Refer  complaints of product or service failure to appropriate departments for investigation.
  • Coordinate  customers' service needs with other departments as required to ensure customer service.
  • May solicit sale of new or additional services or products.
  • May visit customers premises to obtain order or resolve customer problems.
  • 0-3 years experience
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