Data Scientist

Jacksonville, FL 32256

Posted: 09/19/2018 Industry: Other Area(s) Job Number: 31527

Data Scientist

Are you obsessed with gathering data to illuminate the darkness of uncertainty? Are you passionate about creating an excellent customer experience? Are you a “ full stack” data scientist and/or data engineer looking to work alongside highly motivated teammates and make a real difference at the highest level of a large organization? Then this position is for you! You will work alongside a multi-disciplinary team of customer experience fanatics to create better outcomes for our business and our customers. You’ ll bring the technical know-how and scientific curiosity to combine analytics, design, and consulting frameworks to improve customer experience by understanding, tracking and predicting sequences of events and interactions. You’ ll help business leaders answer critical questions related to customer journey mapping, customer experience transformations, digital adoption, multichannel acquisition, and other health care solution-specific challenges. You will help achieve tangible improvements across every member, patient and product journey! You’ ll use your business savvy to understand each customer journey, you’ ll satisfy your impulse to measure everything and establish journey baselines, and then you’ ll use your exploratory skills and data intuition to deliver customer insights on current pain points for customers and our business. In addition, you’ ll use your technical know-how to provide critical solutions to improve the customer experience, and your machine learning magic to push the solutions to the cutting edge. Job responsibilities

• Study customer journeys and identify the best KPIs to measure and track success

• Establish a baseline for each journey with consideration of the total cost and revenue opportunity, customer penetration and member satisfaction impact

• Identify and understand the ways in which each customer’ s journey manifests itself in our data

• Identify missed opportunities to capture valuable data and help implement a solution

• Query databases, call APIs, and wrangle data from many sources into a coherent digital record of each customer’ s journey

• Interrogate the data to identify existing customer pain points and proactively identify new ones as they emerge

• Plan and execute effective experiments to lead the testing of new solutions (A/B testing, etc.)

• Provide recommendations to develop new solutions to improve the customer experience, optimize cost and revenue, and improve key customer metrics

• Own journey KPI measurements and scorecards to track business impact of analytical activities, strategy, and innovations

• Use data to drive your own decisions and follow the scientific method from hypothesis to conclusions and results

• Apply statistical rigor in analyses and know which statistical method to apply in every situation • Make all analyses reproducible, share them with collaborators, and review the work of others

• Deliver presentations that concisely communicate insights with the objective of influencing successful change across the organization


• Master’ s degree in Mathematics, Statistics, Analytics, Operations Research, or similar field 

• Hands-on analytics experience (6+ years of work experience working in a data centric business environment)

• Expert with python and/or R

• Expert in SQL and working knowledge of relational databases

• Experience communicating effectively through visualizations

• Education and experience using statistical and computational techniques to test hypotheses and answer questions

• A proven ability to choose the right technique for the question being asked

• A strong commitment to reproducible research and documentation

• Empathy for customers and a passion for making their experience excellent

• Industry experience in healthcare is preferred but not necessary
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