4000 Central Florida Blvd Orlando, FL 32817
The key job responsibilities include, but are not limited to:
Drive strategy, determine the roadmap for new features, capabilities and advanced architectures including setting the standards for design, implementation, operation and monitoring/management.
Onsite support coverage during business hours, on-call support rotation, weekend and weeknight work should be expected, respond/investigate reported incidents, fulfill requests for services, perform routine system maintenance, provision servers, manage infrastructure projects, represent administration team covering business initiatives, create/maintain support documentation, perform routine systems conformance/capacity validation.
Design, build and develop engineered solutions using Scripting & Programming Languages (PowerShell / VBScript, WMI, Batch, SQL)
Create engineered solutions for medium-to-complex initiatives according to specified requirements
Design and review/approve project requirements
Serve as the subject matter expert for specific technical systems
Troubleshoot and enhance desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies
Troubleshoot application/operating systems issues with the Citrix XenApp, Citrix XenDesktop, SCCM, image automation, local application virtualization, and endpoint protection suites
Provide Tier 3 support in the operation and management of Windows desktops/laptops, thin clients, virtual machines, and related application components to ensure functionality and security of the supported desktop platforms