Desktop Support Engineer
1919 S Eads Arlington, VA 22202
Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
Providing on-site & remote support, with issues ranging from simple desktop setup, configuration, and migration, to network troubleshooting, email/Outlook support, to basic Server functions like adding/removing users to Active Directory, and managing Group Policy.
Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
Actively collaborating in the development and maintenance of IT Support processes
Required Technical Skills & Experience
A Minimum 2-3 years experience working in a technology/IT related field, providing remote/on-site support to desktop computer users.
Windows XP, Vista, 7, 8, and 10 Desktop Troubleshooting
Install, Cloning, Migrating, Troubleshooting & Repairing Windows PCs
Microsoft Office 2007, 2010, 2013 Install, Configuration, & Troubleshooting
Microsoft Outlook Troubleshooting
Mac OS X Troubleshooting & Integration into Windows Networks
Printer/Scanner Setup & Configuration
Security Plus certification