Desktop Support Engineer

Arlington, VA 22202

Posted: 11/19/2018 Industry: Other Area(s) Job Number: 32571

Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.

Providing on-site & remote support, with issues ranging from simple desktop setup, configuration, and migration, to network troubleshooting, email/Outlook support, to basic Server functions like adding/removing users to Active Directory, and managing Group Policy.

Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.

Actively collaborating in the development and maintenance of IT Support processes

 

Required Technical Skills & Experience

A Minimum 2-3 years experience working in a technology/IT related field, providing remote/on-site support to desktop computer users.

Windows XP, Vista, 7, 8, and 10 Desktop Troubleshooting

Install, Cloning, Migrating, Troubleshooting & Repairing Windows PCs

Microsoft Office 2007, 2010, 2013 Install, Configuration, & Troubleshooting

Microsoft Outlook Troubleshooting

Mac OS X Troubleshooting & Integration into Windows Networks

Printer/Scanner Setup & Configuration

Security Plus certification
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