Desktop Support Engineer

Fort Belvoir, VA 22060

Posted: 04/12/2019 Industry: Information Technology Job Number: 34806

Kavaliro has an immediate need for a Sr.  Desktop Support Engineer  to provide a single point of contact for end users to receive support and maintenance within desktop computing and mission server environments.

This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to servers, PCs, laptops, printers, scanners and BlackBerries) to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide direct end user assistance where required. 

Responsibilities:
  • Desktop Support Install, upgrade, support and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment.
  • Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties.
  • Responsible for monitoring, operating, managing, troubleshooting and restoring service to client personal computers (PCs) or laptops that have authorized access to the network.
  • Remediate issues that are beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment escalated to Tier 3 by the Desktop Support Engineer Intermediates and Juniors.
  • Mentor junior members of the team on best practices and established processes and procedures to ensure smooth transitions of issues and minimize resolution/restoration time for clients.
  • Operational Troubleshoot hardware and application support queries and issues reported to the service desk.
  • Provide user data and application recovery

Requirements: (Clearance/Citizenship)
  • DoD Level I Information Assurance Technical (IA) (Applicant must have and maintain at least one of the following) Information Assurance (IA) certifications prior to beginning employment:
    • CompTIA A+ CE
    • CompTIA NETWORK+ CE
    • System Security Certified Practitioner (SSCP) or CCNA Security
  • Successful completion of one of the following Microsoft Certified Solutions Associate exams:
    • Configuring Windows Devices (70-697)
    • Installing and Configuring Windows 10 (70-698) 

Experience:
  • Five (5) to Seven (7) years of experience providing collaborative computing implementation, troubleshooting, and maintenance support.
  • Expert technical knowledge of desktop hardware.
  • Authoritative knowledge of current protocols, operating systems and standards Operate tools, components and peripheral accessories.
  • Software and hardware troubleshooting Windows 10 operation and troubleshooting Microsoft Office 2013.
  • Planning, organizing, facilitation and communications skills.
  • Function effectively in a team environment with both technical and non-technical team members.
  • Work effectively with minimal supervision.
  • Manage time efficiently, set priorities appropriately, schedule calls.
  • Maintain professional demeanor under stress.
  • Operate within customer standard operating procedures.
  • Support and administration of SIPRNet.

Education:
  • High-school diploma or educational equivalent required
  • Diploma from a technical or vocational school or have acquired equivalent military/DoD training
  • Bachelors or Masters Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline is preferred.
  • Work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements.
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