Desktop Support Tech
88 E Broadway Blvd Tucson, AZ 85701 US
Job Description
Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.
Top skills/requirements:
- Experience providing outstanding customer service both in-person and over the phone.
- Experience installing, supporting and troubleshooting tools/technologies such as Windows OS, Office 365, ServiceNow, and peripherals such as printers, mobile devices, etc.
- Ability and willingness to create, update, redo documentation during down times.
Bonus skills/qualifications:
- Experience with SCCM and PowerShell
- Willingness to help and train other team members (currently have 2 interns in the team, sometimes they have questions and/or need help and just looking for someone whom is a team player).
Technical Requirements:
- Strong general troubleshooting skills - client computers
- Technical knowledge of PC and desktop hardware and their internal components
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current protocols, operating systems, and standards
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Familiarity of Active Directory
- Knowledge of Windows-based operating systems
- Applicant must have strong communication skills, including written, email, documentation, and verbal
- Strong knowledge of Microsoft Office applications
- Must be able to work successfully and productively on their own, as well as in teams
- Must be able and willing to adjust planned work throughout the day when conflicting priorities arise
- Successful applicant must have strong interpersonal skills
- Ability to lift up to 50 pounds
- Good driving record
- Familiarity with ticketing systems, such as ServiceNow
- Maintain up to date documentation
Preferably has experience working in an enterprise environment
- Familiarity with supporting iPhone and iPads
- Familiarity with enterprise Applications, including:
- Microsoft M365 (SharePoint, Teams)
- RSA SecurID
- Microsoft Authenticator
- Microsoft Software Center Console Management (SCCM)
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
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What to expect when working with Kavaliro
Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.
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Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.
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You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.
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Your Kavaliro recruiter will discuss and review potential job opportunities.
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When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.
05
When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.
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