Director, ECommerce Application Engineering
1000 Universal Studios Plaza Orlando, FL 32819 US
Job Description
Technology Strategy & Delivery
- Lead and oversee global development of customer software solutions for UPR Digital and Technology.
- Drive the strategic direction for simple, scalable, flexible, secure, and cost-effective technology design & engineering.
- Leads both the build and run development teams for digital and guest /customer interfacing applications like eCommerce, digital sales ticketing/hotel integration, custom developed in-park resort applications; and middle platforms used for digital acceleration.
- Proactively manage a complex mixture of internal resources and external partners to achieve both best in class technology solutions while achieving speed to market.
- Deliver applications that enable rapidly evolving digital technology arena including all forms of software engineering & architecture, cloud architecture, gaming & Metaverse platforms/solutions.
- Incorporates high quality automation of processes, develops, quality engineering and management release, cloud into every-day work.
- Ensures achievement of consistently high platform reliability and uptime of newly developed digital technology solutions to ensure superior “Digital Show Quality” for company’s digital solutions.
- Drive focus on operational excellence throughout the organization & partners, including (but not limited to) processes, governance, efficient working approaches, collaboration.
- Ensure positive trend in key performance indicators of the digital platform.
- Partner with PMO & Product for on-time delivery of solutions, proactively mitigate risk of “scope creep” and business impact during transformational change.
- Lead and mentor direct reports/team members in day-to day management and administration of UPR digital transformation.
- Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking.
- Promote working culture of accountability and technology depth to support company’s physical and virtual business aspirations.
- Drive company Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization.
- Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences.
- Manage appropriate departmental budgets; review/approve related budget expenditures with “act as an owner” mentality.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
- Bachelor’s degree is required.
- Degree in engineering, technology, analytics, or related fields preferred.
- Advanced degree preferred.
- 7+ years’ experience in large scale transformation initiatives & custom software engineering; past experience with cloud/hybrid cloud & virtualization technologies
- Experience in strategy, build and execution of eCommerce solutions would be a plus.
- Experience in large scale global technology implementations; program planning
- Demonstrated experience with application/technology simplification & rationalization in legacy environments; previous experience in “bi-modal” technology environments that combine digital/agile with enterprise/monolithic applications
- Experience in executive communication, relationship building and decision making; expert at stakeholder and partner management
Job Requirements
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