Game Moderator
8383 158th Ave Ne Redmond, WA 98052 US
Job Description
Responsibilities:
- Coordinate efforts between customer support, community, and development teams to identify, verify, and address player-reported bugs, exploits, and issues.
- Represent the game professionally and respectfully when engaging with players.
- Enforce penalties for code-of-conduct violations in a timely and accurate manner.
- Use tools and metrics to identify and remove cheaters or hackers from the game.
- Collaborate with the Community Team on severe punishments or updates to the code of conduct.
- Work with internal teams and external partners to resolve in-game issues and updates, ensuring high player satisfaction.
- Analyze player feedback and data to identify trends and propose feature updates, player compensation, or resolutions to Production.
- Monitor and investigate emerging threats targeting the game or its players.
- Support daily operations of the game security and development teams.
- Assist in responding to urgent security incidents.
- Communicate complex technical information effectively to non-technical audiences.
- Automate processes to improve operational efficiency where possible.
- Create detailed reports related to malicious code analysis.
- At least 1 year of paid experience in game development as a QA Analyst or Game Moderator.
- Proficiency with QA tools and experience using live game admin commands responsibly and effectively.
- Ability to thrive in a fast-paced work environment.
- Strong written and verbal communication skills.
- Experience creating concise, well-researched reports and presentations tailored to different audiences.
- Familiarity with advanced OSINT (open-source intelligence) tools and techniques, with adaptability to new threats.
- Credited experience on a shipped title as QA Analyst, Game Moderator, Community Support, or Customer Service.
- Fluency in Chinese.
- Experience setting up virtual machines and research accounts with a focus on operational security.
- Hands-on experience with programming or scripting languages.
Job Requirements
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Redmond, WA
What to expect when working with Kavaliro
Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.
01
Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.
02
You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.
03
Your Kavaliro recruiter will discuss and review potential job opportunities.
04
When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.
05
When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.
More From Kavaliro
About Us
We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match.
Meet our teamLife at Kavaliro
We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed.
Learn moreCareers at Kavaliro
If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team!
See internal opportunitiesCareer Advice
We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job.
Visit our blog