Help Desk TS/SCI
101 Miami, FL 33101
Provide technical support to our clients by offering professional, courteous and prompt technical support via on-site visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed. Technicians are responsible for assisting Tier I personnel solve basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. Technician will have the ability to test and re-image desktops and laptops, and know how to setup and configure all hardware. Resolves and facilitates assigned client support issues from case logging through management of escalation or resolution. Escalate problems as required to Tier 3 support teams.
Top Secret Required
Win10 Required – Some flexibility here, I may be able to work with a candidate and get them Win10 when they arrive on site.