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Helpdesk Tech Analyst

Tucson, AZ 85701

Posted: 05/17/2024 Industry: IT Job Number: 50419

Job Description

Kavaliro's client is seeking a Help Desk Technician for a contract position in Tuscon, Arizona.  Help Desk Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.


Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.  One week on-call rotation every 10 weeks.



Required Technical Skills:
•    Strong general troubleshooting skills - client computers, iPhones, and iPads
•    Technical knowledge of PC and desktop hardware 
•    Hands-on hardware troubleshooting experience
•    Working technical knowledge of current protocols, operating systems, and standards
•    Knowledge of Windows-based operating systems
•    Applicant must have strong communication skills, including written, email, documentation, and verbal
•    Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
•    Strong knowledge of Microsoft Office applications 



Required Non-Technical Skills:
•    Must be able to work successfully and productively on their own, as well as in teams
•    Must be able and willing to adjust planned work throughout the day when conflicting priorities arise
•    Successful applicant must have strong interpersonal skills
•    Familiarity with ticketing systems, such as ServiceNow
•    Maintain up to date documentation



Not required, but desired:
•    Preferably has experience working in an enterprise environment
•    Familiarity of Active Directory 
•    Familiarity with enterprise Applications, including: 
   o    Microsoft M365 (SharePoint, Teams)
   o    RSA SecurID
   o    Microsoft Authenticator
   o    Microsoft Software Center Console Management (SCCM)


Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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About Tucson, AZ

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant area surrounding Tucson, Arizona. Known for its breathtaking desert landscape, diverse culture, and rich history, Tucson is a hub of opportunity and growth for job seekers. Imagine starting your day with a hike in Saguaro National Park, followed by sampling delicious Sonoran cuisine at El Charro Café, the nation's oldest Mexican restaurant. Dive into the art scene at the Tucson Museum of Art or catch a show at the historic Fox Tucson Theatre. With easy access to outdoor adventures in the nearby Catalina State Park and the University of Arizona's top-tier sports teams, Tucson offers a unique blend of charm and modern amenities that make it an ideal location to build your career. Explore our job listings today and discover the endless possibilities that await you in this captivating region.

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.

01

Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

02

You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.

03

Your Kavaliro recruiter will discuss and review potential job opportunities.

04

When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.

05

When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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